Guarantees

Register your equipment on our site to benefit from the guarantee on the date of installation and not on the date of delivery.

When you buy a F-DGSi gas generator, your product is guaranteed for 12 months, parts (excluding consumables and wear parts that will have to be changed at the intervals indicated by F-DGSi) and labor at the date of delivery, provided that the equipment is used under the conditions indicated in the F-DGSI Operating Manual.

You have up to three months after the delivery date to register your hardware warranty so that it can start on the date of installation.

Note that for H2 generators, it is imperative that it is installed within three months after the delivery date, or the hardware warranty may be cancelled.

Please fill in the form below including the serial number of the device, the model and the company that supplied and installed the hardware.

In the case of a problem under warranty, our team of Service Engineers and / or our network of authorized distributors in the world, will intervene on site in less than 3 days with a resolution of breakdowns set at 98% from the first visit .
If the failure cannot be resolved on site for any reason, either critical parts and / or a replacement generator will be sent to you immediately, depending on the degree of failure and the location of the customer.

Unlike some of our competitors, we do everything we can to ensure you have as little disruption as possible to your gas supply. We won’t ask you return your generator to repair it; we will come to you.

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Gold Service

Do not forget to subscribe to our “GOLD SERVICE” maintenance contract to maintain optimal performance of your equipment throughout its life cycle.

Be aware that unmaintained systems are nearly 92% more likely to have outages than systems tracked through established maintenance planning

Click here to see our “GOLD SERVICE” Contract Program, giving you total peace of mind!